OUR MISSION STATEMENT.
PT. HARIS GLOBAL is committed to becoming the successful Indonesian Freight Forwarder. or stranslated as Jasa Pengiriman Barang. We seek to satisfy our client's needs through our leadership in human resources and through our proprietary technology so that we may offer instant and reliable information. These factors allow our services to be fulfilled with the highest quality standards. Our mission is to create intelligent forwarding processes that provide higher added value.
PT. HARIS GLOBAL employs a highly trained team of professionals that follows up and follows through on each and every transaction we manage. With our global network, we aim to be the most reliable company in the business with an inspired, people-driven and dedicated approach to serving our valued customers.
While we are proficient in offering international freight forwarding, and any related or special services, we are not be satisfied with only that: we also strive to be committed advisors to our customers and associates. Our aim is to be the best customer service team in our profession. To develop and maintain a first-class infrastructure to ensure employee satisfaction, which drives customer loyalty, which leads to sustained profit growth, which creates improved company value.
Our goal is to provide cost effective alternatives to help our customers to realize their goals. Quality is not an option, but a necessity. For a company to survive and thrive in an environment of global competition, that company must provide a level of customer satisfaction that will lead to customer loyalty. However, it is impossible to achieve customer loyalty without first providing a quality of services that will ensure total customer satisfaction.
Our highly trained team of professionals and experience staffs in the movement of goods in a continuous changing world have given us a complete mastery of freight forwarding techniques. Understanding the transportation pipeline needs of the customers has allowed us to keep the customer informed at all times regarding the status of the shipments.
PT. HARIS GLOBAL and its worldwide partners are always striving to provide the best possible service, oriented towards giving customers the competitive edge needed in business.
WHY CHOOSE OUR FREIGHT SERVICES ?
1) We are a "Fast & Quality Service Transports".
All it takes is just one call and you can be sure that your shipment will be handled effectively.We pick up goods from the point of origin, arrange transportation and loading secure necessary documents and permits processed with government and non-government entities as may be required, monitor cargo movement, notify consignee of shipment arrival at the designated port, and deliver shipments to the consignee's door step or warehouse. This holds true for both import and export shipments.
2) Strategic Location.
Our Offices are strategically located to service our clients better. Our main office at Jakarta, The Capital City of Indonesia, is situated near International Airport and the Bureau of Customs 25 minutes away from International and Domestic Airports as well as 45 minutes away from International and Domestic Seaports. Therefore, we have immediate access to port authorities, and other government offices, as well as non-government entities essential to the processing, releasing clearance as well as delivery of goods.
Our Coorporated Branch Office in Bandung City, West Java is located near the Export Processing Zone/Free Trade Zone (EPZA-FTA), which is our convenient for our customers and markets.
3) Fast, Efficient and Reliable Service.
We have the conviction that time is always of essence. That is why it has been our practice to make sure that we book our shipment on the next available flight or voyage for faster transit time.
For Customs clearance and release of incoming shipments, we commit (1) day lead-time for shipments by air or case-to-case basis. While (1) to (2) days lead time for sea freight shipments. Both lead-time commits commence upon submission of original and complete documents by the consignee exclude Red Line.
We have highly trained, dynamic, and efficient staff by extensive experience in shipping and freight forwarding industry to handle all our customer's needs.
To ensure smooth operations, we are equipped with state of the art communications tools such as: cellular phones, telephones lines with locals that are computer operated for on line documentation and automated information retrieval. Added as well as electronic mails for faster communication with agents and clients worldwide. We have three dedicated facsimile machines - two for incoming and the other for outgoing massages to ensure prompt transmittal and receipt of documents.
We could guarantee prompt service and full customer satisfaction for every shipment we handle.
4) We give the best rates to our clients.
Having established PT. HARIS GLOBAL name, we enjoy considerable support from partners and friends in the Industry. Our proven track records in sales enable us to negotiate competitive rates from major Shipping Lines and Carriers, which in turn, is being enjoyed by our customs.
5) Safe delivery of cargo right at the consignee's doorstep.
We ensure safety of goods entrusted to our care by having our staff go with the delivery vehicles to personally supervise the loading and unloading of the cargo.
6) Highly reliable global networks.
We have established good business relationship with our agents worldwide. Our actions are always guided by the principle that "Trust is something that cannot be bought, but earned" that is why we make sure that we deal with trustworthy, competent, and reliable partners.